Have Questions? We Have Answers.

PaySathy solutions are designed for retailers, agents, distributors, fintech businesses, enterprises, digital platforms and businesses looking to provide or integrate digital payment services.

No. Businesses using the ready-to-use platform generally do not need advanced technical knowledge. For businesses requiring API integration, our technical support can assist with the integration process.

You can contact the PaySathy team to discuss your business requirements, select the appropriate solution and complete the required onboarding process.

PaySathy supports digital recharge functionality for supported mobile operators and DTH services through its payment platform.

BBPS (Bharat Bill Payment System) enables customers and businesses to make payments for supported utility and biller services through a centralized digital payment ecosystem.

Transaction status is generally updated through the system. If a transaction fails or remains pending, the status can be checked through the applicable transaction or support channel. Refunds, where applicable, are processed according to the relevant service terms.

Domestic Money Transfer (DMT) enables supported users or agents to facilitate domestic fund transfers to eligible bank accounts through the available payment infrastructure.

AEPS (Aadhaar Enabled Payment System) enables eligible customers to access supported banking services using Aadhaar-based authentication through participating banking and payment infrastructure.

Availability depends on the applicable onboarding, eligibility, partner and regulatory requirements. Businesses and authorized agents can contact PaySathy to understand the applicable onboarding process.

PaySathy B2B solutions are designed for businesses that want to build, integrate or manage digital payment operations. These may include retailer and agent networks, business platforms, integrations and payment technology solutions.

Yes. Businesses can discuss API integration requirements with the PaySathy technical team to understand available APIs, integration requirements and implementation procedures.

Depending on the selected business solution and requirements, PaySathy can support businesses looking to build a branded digital payment platform. Contact our team to discuss your specific requirements.

Yes. Our team can provide guidance during the integration process and help businesses understand the technical requirements associated with the applicable APIs.

PaySathy follows security-focused processes and controls to help protect transaction and account information. Users should also keep their login credentials and authentication information confidential.

Use the available account recovery option on the platform or contact PaySathy support for assistance with account access.

Available transaction records and reporting features depend on the PaySathy platform or business solution being used. Applicable users can monitor transaction activity through the relevant dashboard or reporting tools.

A pending transaction means the final status has not yet been confirmed. Customers should avoid making duplicate payments until the transaction status is updated or support confirms the appropriate next step.

Refund eligibility and processing depend on the type and status of the transaction and the applicable service terms. Where a refund is applicable, it is processed according to the relevant refund and cancellation policy.

For faster assistance, provide the relevant transaction reference or ID, transaction date, service type and a brief description of the issue. Do not share passwords, PINs, OTPs or other confidential authentication information.