Frequently Asked Questions
Have Questions? We Have Answers.
Find answers to common questions about PaySathy's digital payment services, B2B solutions, integrations, transactions, security and account management.
General Questions
Paysathy Fintech Pvt Ltd is a digital payment
and fintech
technology platform that enables businesses, retailers, agents and
digital platforms to access and integrate a range of payment and
financial services through a connected technology ecosystem.
Paysathy Fintech Pvt Ltd solutions are designed
for retailers,
agents, distributors, fintech businesses, enterprises, digital platforms
and businesses looking to provide or integrate digital payment services.
No. Businesses using the ready-to-use platform
generally do not need advanced technical knowledge. For businesses
requiring API integration, our technical support can assist with the
integration process.
You can contact the Paysathy Fintech Pvt Ltd
team to discuss
your business requirements, select the appropriate solution and complete
the required onboarding process.
Recharge & Bill Payments
Paysathy Fintech Pvt Ltd supports digital
recharge
functionality for supported mobile operators and DTH services through
its payment platform.
BBPS (Bharat Bill Payment System) enables
customers and businesses to make payments for supported utility and
biller services through a centralized digital payment ecosystem.
Transaction status is generally updated through
the system. If a transaction fails or remains pending, the status can be
checked through the applicable transaction or support channel. Refunds,
where applicable, are processed according to the relevant service terms.
B2B Solutions &
API
Paysathy B2B solutions are designed for
businesses that want to build, integrate or manage digital payment
operations. These may include retailer and agent networks, business
platforms, integrations and payment technology solutions.
Yes. Businesses can discuss API integration
requirements with the Paysathy technical team to understand
available
APIs, integration requirements and implementation procedures.
Depending on the selected business solution
and
requirements, Paysathy can support businesses looking to build a
branded
digital payment platform. Contact our team to discuss your specific
requirements.
Yes. Our team can provide guidance during
the
integration process and help businesses understand the technical
requirements associated with the applicable APIs.
Security &
Account
Paysathy follows security-focused processes
and
controls to help protect transaction and account information. Users
should also keep their login credentials and authentication
information
confidential.
Use the available account recovery option
on
the platform or contact Paysathy support for assistance with account
access.
Available transaction records and reporting
features depend on the Paysathy platform or business solution being
used. Applicable users can monitor transaction activity through the
relevant dashboard or reporting tools.
Refunds &
Failed Transactions
A pending transaction means the final
status
has not yet been confirmed. Customers should avoid making duplicate
payments until the transaction status is updated or support confirms
the
appropriate next step.
Refund eligibility and processing depend on
the
type and status of the transaction and the applicable service terms.
Where a refund is applicable, it is processed according to the
relevant
refund and cancellation policy.
For faster assistance, provide the relevant
transaction reference or ID, transaction date, service type and a
brief
description of the issue. Do not share passwords, PINs, OTPs or
other
confidential authentication information.